Class Description:
This class will equip the student with the skills necessary to effectively train, coach and mentor newly hired Public Safety Dispatchers
Skills Include:

• Open communication techniques

• Coaching/Mentoring/Shadowing

• Learning Styles assessment

• Teaching trainees based on their learning style

• Training Timelines

• Difficult conversations/situations

• Liability and Risk Management

• Leadership

• Maintaining a positive work environment for your trainee